Welcome to Toys Model Sale Store, your premier destination for authentic anime and gaming collectibles! We’re dedicated to delivering your favorite Amiibo, plush toys, and limited-edition items with the care they deserve. Below you’ll find all the details about our shipping and collector-friendly returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your package ships.

Shipping Methods

We offer two shipping options to get your collectibles to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking
Collector’s Tip: For valuable items like limited-edition Amiibo or PS5 games, we recommend choosing Standard Shipping for faster delivery and better protection.

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International customers should note:

  • Customs fees may apply and are the customer’s responsibility
  • Delivery times may vary based on local customs processing
  • Tracking availability depends on the destination country

Returns & Exchanges

We understand how important condition is for collectors. Our return policy is designed to protect both you and your collectibles.

Return Eligibility

To qualify for a return or exchange:

  • Timeframe: 15 days from delivery date
  • Condition: Unused, undamaged, in original packaging with all tags
  • Proof: Must include your order number or packing slip

Non-Returnable Items

Some items cannot be returned due to their nature:

  • Opened Tamagotchi devices (due to personal data storage)
  • Digital game codes for Nintendo Switch, PS4, or PS5
  • Tapestries and Dakimakura body pillows if packaging seal is broken
  • Any item marked “Final Sale” or “Limited Edition – No Returns”

Step-by-Step Return Process

1. Initiate Your Request

Email our collector support team at [email protected] within 15 days with:

  • Your order number
  • Photos of the item(s)
  • Reason for return
  • Whether you prefer refund or exchange
Sample Email Template:
Subject: Return Request for Order #[Your Order Number]

Dear Collectibles Team,
I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:
– Item(s) for return: [Product Name(s)]
– Reason: [Defective/Incorrect Item/Change of Mind]
– Preferred resolution: [Refund/Exchange for (specific product)]
Attached are photos showing the item condition. Please advise on next steps.

Best regards,
[Your Full Name]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Shipping instructions (address and carrier)
  • Any special packaging requirements

3. Ship Your Return

Package items securely (we recommend original packaging) and include:

  • RMA number clearly visible
  • Copy of your order confirmation
  • Completed return form (if applicable)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

4. Processing Your Return

Once received at our collector’s warehouse:

  • Items undergo quality inspection (2-3 business days)
  • We’ll email confirmation of approved return
  • Refund or exchange processing begins

Refund Information

Timeline:

  • Credit Card/PayPal: 3-5 business days after approval
  • Original payment method will be credited

Deductions:

  • Original shipping costs are non-refundable
  • Restocking fee may apply for non-defective returns (10% of item value)

Exchange Process

For exchanges (subject to availability):

  • Follow standard return process above
  • Specify desired replacement item in your request
  • We’ll ship new item once return is received and approved
  • Price differences will be charged/refunded as needed

Note: Limited edition items like Hololive tapestries or Sanrio plush may not be available for exchange.

Damaged or Incorrect Items

If your Dragon Quest plush arrived damaged or you received the wrong Kirby plush:

  • Contact us within 48 hours of delivery
  • Provide photos of damaged/wrong item and packaging
  • We’ll arrange free return shipping if needed
  • Receive priority replacement or full refund
Collector’s Tip: For valuable items like Amiibo or limited-edition PS5 games, we recommend recording your unboxing as proof of condition.

International Returns

For collectors outside the US:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees cannot be refunded
  • Processing may take additional 3-5 business days

Questions?

Our collector support team is ready to assist with your questions about Nintendo Switch accessories, Final Fantasy collectibles, or any other items.

Contact us at:

  • Email: [email protected]
  • Mail: Toys Model Sale Store, 2968 Shinn Avenue, EL PASO, US 79901

Last Updated: [Insert Date]